Client Log In
FAQs
Below is a list of Frequently Asked Questions which you may find help you with your query. If not please contact us by using the enquiry form on the contact page.
1. How can I request an AZURE Project demo version?
Click the ‘DOWNLOAD FREE Demonstration’ button at the top of each page of the SMAR Azure web-site. You will be required to input your name and contact details. Once you have completed and sent the request form, you will receive an email with the link to the demo download area and instructions.
2. What computer requirements do I need?
Any recent PC does the job well - the faster the processor the better, anything over 512Mb of memory is fine. For graphics we find that ATI and NVidia cards are best - there can be some issues with some of the Intel integrated graphics chip sets so we would advise to avoid these if possible.
3. How do I know if a new version of AZURE Project is available?
You will be informed via email from the support team each time that there will be a new version of AZURE Project available for downloading. If you run AZURE Project on a computer connected to internet, a dialogue box will appear with the following message:
“A New Version of AZURE Project is Available:
You are using version: …
And the latest version is: ..”
We strongly advise you to download and install it as soon as you get the email or message.
4. How can I download a new version of AZURE Project?
There are two ways.
One way is to connect to the SMAR Azure website. On the right, you will find a Client Log In area in a pink box.. Log in to your private area with your username and your password. Here, you will find the new Installer Package. Double click on the installer Package and follow the instructions.
In this area, you will also find all information about the novel features added and changes included.
Otherwise, you can start AZURE Project and when the dialogue box with the message ‘’ A New Version of AZURE Project is Available’’, click DOWNLOAD NOW and follow the instructions.
5. What is the PRIVATE AREA?
The private area is created by SMAR Azure support team for each client.
To enter in the private are, you need to input the username and password in the ‘Client Log In area in the pink box that you find on the right of the SMAR Azure web-site.
In your private area, you will be able to:
a) Download an updated version of your product
b) Have access to manuals and technical dispenses related to each update version of AZURE Project
c) Communicate directly with the SMAR Azure support team. You will be able to send us emails and files, and read the answer to your questions. You will also be able to view all emails exchanged with the support team.
6. Can my Plotter/Cutter machine plot and cut panels and patches developed with AZURE Project?
AZURE Project save panel and patches in as: *.ntv and a variety of *. dxf options, making it compatible with all plotters.
7. Can I design GAFF SAILS with AZURE Project?
YES you can with the dedicated module GAFFSails. For more information, please look in Product>add-ons on this web-site.
8. Can I design my own fiber layout?
Yes you can with the dedicated fiber layout tool.You will be able to layout fber paths in groups directly on 3D sail surfaces and will be free to export to any lamination system.
For more information, please look in Product->Fiber-> FIBERSTUDIO or AZURE Project.
9. Setup - What are the computer requirements needed to run AZURE Project?
At least one free/designated USB port for the dongle.
10. Can I use AZURE Project on an Apple computer?
Yes you can. It is enough to have a windows emulator installed on your apple machine
11. How much does AZURE Project cost?
SMAR Azure offers a suite of software programs that match the requirements of any type of user. The wide range of programs available guarantees that each user can select and buy exactly the product that is required. Please contact us for information about the price of the product that you are interested in.